Troubleshoot SIM Connectivity
Diagnose connectivity issues and restore service quickly
Coming soon. This guide will cover common connectivity issues, how to interpret status signals, and the fastest steps to restore service.
Common symptoms
- SIM shows as offline or suspended
- Device cannot attach to the network
- No data traffic even though signal is present
Quick checks
- Confirm the SIM status in the User Console
- Verify APN settings and device credentials
- Review coverage and plan eligibility
Next steps
- Review SIM Management
- Check network Coverage