Ordering & Shipping

Handle physical asset procurement and logistics in Soracom. This path walks through placing orders, managing shipping details, tracking delivery, and creating a clean handoff into operational workflows.

What you will establish

• Standard order request and approval data
• Shipping address management and fulfillment readiness
• Shipment tracking and receipt verification
• Post-delivery intake checklist for SIM/device operations

Suggested sequence

1. Devices - Understand asset types and ownership.
2. SIM Management - Prepare intake and activation workflow.
3. Operators - Verify account profile and operational metadata.
4. Support - Define escalation paths for delivery or fulfillment issues.
5. Quick Start - Validate newly received assets with a first-connect check.

Hands-on checkpoint

Create an internal runbook that includes:

• Required fields for order submission
• Address and recipient validation checks
• Shipment status checkpoints and exception handling
• Intake actions after delivery (inventory state, owner assignment, activation readiness)

Next paths

• Connecting Devices
• Running Your Fleet