Ordering & Shipping
Handle physical asset procurement and logistics within Soracom with ordering, shipping, tracking, and fulfillment workflows
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Handle physical asset procurement and logistics in Soracom. This path walks through placing orders, managing shipping details, tracking delivery, and creating a clean handoff into operational workflows.
What you will establish
- Standard order request and approval data
- Shipping address management and fulfillment readiness
- Shipment tracking and receipt verification
- Post-delivery intake checklist for SIM/device operations
Suggested sequence
- Devices - Understand asset types and ownership.
- SIM Management - Prepare intake and activation workflow.
- Operators - Verify account profile and operational metadata.
- Support - Define escalation paths for delivery or fulfillment issues.
- Quick Start - Validate newly received assets with a first-connect check.
Hands-on checkpoint
Create an internal runbook that includes:
- Required fields for order submission
- Address and recipient validation checks
- Shipment status checkpoints and exception handling
- Intake actions after delivery (inventory state, owner assignment, activation readiness)