Diagnostic

Soracom Diagnostic provides troubleshooting tools for identifying and resolving connectivity issues with SIMs and devices. Run diagnostics from the console to check registration status, network attachment, data session state, and common misconfiguration problems.

What it does

• Connection diagnostics: Analyze a SIM's registration, attachment, and session state to identify failures
• Network checks: Verify that the SIM can reach the Soracom platform and configured services
• Configuration validation: Detect common misconfiguration issues in groups, speed classes, and service settings
• Historical analysis: Review past connection events and error patterns for a specific SIM
• Guided resolution: Receive suggested fixes based on the diagnostic results

Common use cases

• Troubleshooting a device that fails to come online after deployment
• Investigating intermittent connectivity issues in the field
• Verifying that a new device configuration works before fleet-wide rollout

Related

• Troubleshoot SIM Connectivity — Step-by-step connectivity troubleshooting guide
• SIM Management — SIM status and configuration
• Console — Access diagnostics from the web interface